Glossary

A type of computer system that can perform tasks requiring human-like interaction such as decision-making, speech recognition, translation, and more.

Technology allowing users to speak entries into information systems instead of using a keypad.

Agentic AI refers to AI systems that can make decisions and act on their own without constant human input. They analyze data, adapt to changes, and work towards specific goals independently. Examples include self-driving cars, virtual assistants like Siri, and trading bots that manage tasks and trades automatically.

Outcomes of conversations that represent exceptions, such as when a user gives an unexpected response that the chatbot cannot process.