AI Chatbot
for Website

Integrations - Google Sheet, Gmail, Google Drive.

Industry - IT Services

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Client

📍Gurgaon, India

The client is a parent company of Attention.sh i.e. Jina Code Systems.

Jina Code Systems is based in Gurgaon and Mumbai, India. With more than a decade of experience in IT Services, the company is currently focusing on AI Consultancy and Development in order to improve the efficiency of workplace acorss different business.

Challenges

Jina Code Systems, faced significant challenges in managing the increasing number of inquiries on their website:

Delayed Responses: Without a dedicated team to handle incoming queries, response times were inconsistent, leading to missed opportunities.
Manual Lead Handling: The absence of automation resulted in potential leads slipping through the cracks.
Traditional Tools Falling Short: Existing chat solutions were static and incapable of addressing complex or personalized queries effectively.
Resource Constraints: Scaling up a dedicated customer support team was not a viable option due to budgetary and operational limitations.

Goals

Immediate Query Handling to ensure visitors receive instant responses, improving the chances of lead conversion.
24/7 Availability to accommodate a global user base.
Data-Driven Insights to refine website content and tailor offerings.
Intelligent Conversations - Personalized and context-aware interactions
Effortless Integration with CRM and Email Systems

Our Solutions

Intelligent Conversational Framework
- Designed a conversational model capable of understanding complex user queries with natural language processing (NLP).
- Included fallback mechanisms to redirect users to alternative solutions when needed.
24/7 Automated Support
- Built an AI chatbot capable of handling inquiries without human intervention, ensuring consistent support at any hour.
- Enabled multilingual support to cater to a diverse audience.
Systems Integrations
- CRM Integration: Connected the chatbot to Google Sheets for streamlined lead capture and management.
- Email Marketing Tools: Integrated with Gmail to enable automated follow-ups based on chatbot interactions.
- Live Agent Support: Added escalation pathways for seamless transitions to human agents when required.
Real-Time Analytics
- Configured the chatbot to gather data on user preferences, common queries, and interaction patterns.
- Deployed analytics dashboards for the Jina Code Systems team to monitor and act on user behavior insights.
Custom-Branding & Development
- Developed the chatbot to align with Jina Code Systems’ brand identity, ensuring it complemented the website's overall aesthetic and tone.
- Conducted rigorous device testing before launching the solution to guarantee a seamless user experience.

Platform Integrations

How Attention.sh helped

Attention.Sh deployed its Custom AI Solution to address the client's challenges, significantly improving efficiency and ROI.

Instant Reply and Lead Details Storage
- AI-Automated Chatbot
- Immediate & Intelligent Response
- Quick escalation of call to human agent in case of specific/complex queries.
Cost-Savings
- Under-Budget AI Chatbot Solution
- Improved ROI
Increased Business Efficiency
- Focus on more pending tasks