Customer Feedback Survey
with Custom AI Solutions

Integrations - Salesforce, Gmail, Google Drive, Telephony API.

Industry - Hospitality & Dining

Client

📍Dubai, UAE

The client is a relatively newly-established but reputed Dubai-Based Fusion Restaurant.

* Due to a non-disclosure agreement (NDA), the client’s name has not been shared.

Challenges

The restaurant relied on a pen-and-paper system that was inefficient and unreliable:

  • Loss of Feedback: Forms often went missing or were misplaced.
  • Customer Preferences: Diners preferred speaking over writing to share their opinions.
  • Low Response Rates: Many customers skipped feedback due to being in a hurry after meals.
  • Lack of Records: No centralized storage led to poor tracking of feedback and actions taken, making it difficult to analyze trends or demonstrate accountability.

With limited resources to establish a dedicated feedback team, the restaurant needed a cost-effective yet robust solution to overcome these challenges.

Goals

  • Replace the traditional feedback process with a AI-based phone call system.

  • Ensure higher response rates by switching to the language preferably spoken by the customer

  • Create a centralized repository for storing feedback and tracking actions taken.

  • Implement a scalable and affordable solution that aligns with the restaurant’s budget.

Our Solutions

  • AI-Driven Feedback Collection

    Attention.sh deployed an AI agent to conduct automated voice calls with customers, allowing them to conveniently share their feedback.

  • Sentiment Analysis

    Advanced AI algorithms categorized the feedback based on sentiment, highlighting critical issues for immediate escalation.

  • Email Automation

    The service sent personalized emails to each customer, acknowledging their input and detailing actions being taken.

  • Centralized Feedback Storage

    The feedback data and associated actions were stored in a centralized system for easy access and future analysis.

  • Customer-Focussed Approach

    By using voice calls instead of written forms, the system aligned with customer preferences, significantly improving response rates.

Platform Integrations

  • nlp

How Attention.sh helped

Attention.Sh deployed its Custom AI Solution to address the client's challenges, significantly improving efficiency and ROI.

  • Feedback Collection & Centralized Storage

    • AI-Automated Phone Call Feedback Survey
    • Acknowledgement Email with details of actions taken
    • Centralized storage of feedbacks and actions taken for future references.

  • Cost-Savings

    • Under-Budget AI Customer Support Solution
    • Improved ROI

  • Increased Business Efficiency

    • Focus on more pending tasks

Results

  • 100% no code
    70%
    Improvement in issue resolution time, enhancing customer satisfaction.
  • Image 1
    80%
    Reduction in feedback loss compared to manual methods.
  • Ui&ux ready
    92%
    Customer response rate, driven by the conversational voice-based system.

Do You want to Streamline Your Business?

Talk To Our Team!

Your Data is Kept Confidential.

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